Our practice operates by appointment only so that each patient receives the adequate amount of time to be seen by our veterinarians and staff. That’s why it is very important that you keep your scheduled appointment time with us and arrive on time. We understand that emergencies arise, or plans change. When you know you can’t make it to your scheduled appointment, please call us right away. It’s easy to reach us at 512-886-1700. This way we are able to offer that appointment slot to another pet parent/client and pet in need.
To make an appointment please contact us at 512-886-1700. You may also book online via our website, or your Pet Portal. All appointments with a veterinarian require a non-refundable deposit that will be applied toward your appointment costs, or the No Show fee if you miss your appointment.
Please do not book online during an emergency or if your pet’s condition is severe. Instead, please call us directly or contact an emergency clinic so your pet gets the urgent care it needs.
**If your pet tends to get nervous or aggressive at their visits, please notify us when booking your appointment**
Missed Appointments: If you fail to cancel your appointment at least 24 hours in advance, do not show up for the appointment, or are more than 15 minutes late for your appointment, it will be considered a ‘No Show’ and you will be charged a ‘No Show” fee. For Medical or Wellness veterinarian appointments, the reservation fee of $60 will be applied to the No Show fee. For surgical or Specialist visits, the deposit paid for the appointment will be applied to the No Show fee.
